1. Overview and Order Processing
    Canvasstorewell ships unprinted canvas storage bins directly from our fulfillment center located in Singapore to customers across Europe.

Fulfillment Address: 4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127.

Order Processing Time: Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing on the next business day.

  1. Shipping Methods and Delivery Timelines
    We partner with international priority carriers, including DHL, FedEx, and UPS, to ensure reliable transit to European destinations.

Estimated Transit Time: Standard delivery typically takes between 5 to 9 business days from the date of dispatch.

Logistics Notifications: To keep you informed, automated tracking notifications are sent to the email address provided at checkout at key milestones, including order fulfillment, carrier intake, and local delivery updates.

  1. Delays and Exceptions
    While we strive to meet all estimated delivery schedules, transit times may occasionally be influenced by external factors beyond our control, such as local customs clearance procedures, carrier network congestion, or seasonal volume peaks.

Investigation Protocol: If a shipment exceeds the standard delivery timeframe, Canvasstorewell will formally initiate an investigation with the respective carrier.

Resolution: Depending on the findings of the carrier investigation and the specific circumstances of the shipment, resolutions may include a full refund or a replacement shipment.

  1. Customs, Duties, and Import Taxes
    All orders are shipped on a Delivered Duty Paid (DDP) basis. This means that all applicable import duties, customs clearance fees, and local value-added taxes (VAT) are fully covered by us. Your order will be delivered directly to your designated address with no additional customs fees or unexpected charges due upon arrival.
  2. Contact Information

For any questions or assistance regarding your shipment, please contact our support team:

Website: www.canvasstorewell.com

Email: canvas@canvasstorewell.com

Phone: +65 8818 8582

Address: 4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127