1. Overview and Scope

This Refund and Return Policy governs all purchases made through www.canvasstorewell.com. By placing an order with Canvasstorewell, you agree to the terms outlined below. This policy is structured in compliance with applicable laws of Singapore and consumer protection regulations governing distance selling within the European Union and the United Kingdom (including the European Consumer Rights Directive and the UK Consumer Contracts Regulations).

  1. Order Processing, Fulfillment, and Shipping

Fulfillment Timeline: Orders are processed and dispatched from our Singapore facility within 1 to 3 business days.

Standard Transit Times: Deliveries are handled in partnership with premium international carriers including DHL, FedEx, and UPS Priority services. Estimated delivery takes between 5 to 9 business days from the date of dispatch.

Automated Tracking Notifications: To keep you fully informed, automated tracking notifications are dispatched directly to the email address provided at checkout at key milestones, including order fulfillment, arrival at major logistical hubs, and local final-mile delivery.

Delayed Shipments: If a shipment exceeds the standard delivery window, Canvasstorewell will formally initiate an investigation with the designated carrier. Depending on the outcome of the logistical investigation and physical status of the shipment, we will determine whether to issue a full refund or arrange a replacement shipment.

  1. European Right of Withdrawal (14-Day Return Policy)

In compliance with European consumer protection laws, customers located within the European Union and the United Kingdom benefit from a 14-day Right of Withdrawal.

Withdrawal Period: You have the right to cancel and return your order within 14 days from the day after you (or a third party nominated by you other than the carrier) physically receive the goods, without giving any reason.

Return Shipping Address: Customers within Europe must ship approved returns back to our fulfillment center at the following address:

4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127

Condition of Returned Items: Items must be returned unused, undamaged, and in their original packaging where reasonably possible. Customers are responsible for bearing the direct cost of return shipping unless the item arrived damaged or defective.

  1. Defective, Damaged, or Incorrect Items

We take pride in the quality of our canvas storage boxes. If you receive an item that is defective, damaged upon arrival, or incorrect:

Evidence and Notification: You must contact our customer support team via email at canvas@canvasstorewell.com within a reasonable timeframe following delivery, providing photographic evidence clearly showing the defect, damage, or discrepancy.

Resolution: Upon verification of the photographic evidence, we will promptly process a full refund or arrange a replacement shipment. To minimize inconvenience, physical return of damaged or defective items is not required if photographic proof is provided and verified.

  1. Refund Processing

Timing: Approved refunds will be processed using the original method of payment. Once initiated by Canvasstorewell, funds typically take a specific number of business days to clear, depending on your financial institution or payment provider’s processing schedules.

Payment Methods Supported: We accept secure transactions through major payment cards—including Visa, Mastercard, and American Express—as well as digital wallets such as Apple Pay and Google Pay. Refunds will be routed back to the exact payment instrument or digital wallet initially used at checkout.

  1. Customer Support Contact

If you have any questions regarding your order, shipping status, or returns, please contact our support team:

Email: canvas@canvasstorewell.com

Phone: +65 8818 8582

Business Address: 4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127