1. Introduction and acceptance of terms

    This website (www.canvasstorewell.com) is operated by Canvasstorewell (“we”, “us”, or “our”), registered in Singapore. Our registered business address is 4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127. By accessing our website, purchasing our unprinted canvas storage boxes, or using our services, you (“Customer” or “User”) agree to be bound by these terms of service. These terms govern all sales and interactions between you and Canvasstorewell, complying with applicable laws of Singapore and consumer protection regulations governing distance selling into the European Union and the United Kingdom.
  2. Business identity and contact information

    For any inquiries, legal notices, or customer support requests, you may contact us using the following official details:

Business name: Canvasstorewell

Website: www.canvasstorewell.com

Registered address: 4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127

Contact phone: +65 8818 8582

Customer support email: canvas@canvasstorewell.com

  1. Products and descriptions

    We offer unprinted canvas storage boxes. All descriptions, dimensions, and visual representations of our products on the website are provided with commercial accuracy. We take reasonable measures to ensure that product details are presented correctly. Products are offered subject to availability.
  2. Order processing, fulfillment, and shipping

    Fulfillment partners: We cooperate with international priority logistics providers including DHL, FedEx, and UPS.

Order processing time: Orders are processed and dispatched from our facility in Singapore within 1 to 3 business days following order confirmation.

Estimated delivery time: Standard delivery is estimated to take between 5 to 9 business days from the date of dispatch, depending on the destination within Europe.

Tracking notifications: To ensure transparency, automated tracking notification emails are sent to the customer’s designated email address provided at checkout at key transit milestones, including upon order dispatch, arrival at regional logistics hubs, and during local final mile delivery.

Logistics delays: If an order exceeds standard shipping timeframes, we will initiate a formal investigation with the respective carrier. Based on the investigation outcome, we will determine whether to issue a full refund or arrange a replacement shipment.

  1. Risk of loss and transfer of ownership

    In compliance with applicable European consumer protection regulations, the risk of damage to or loss of goods remains with Canvasstorewell until the consumer (or a third party indicated by the consumer other than the carrier and designated by the consumer) has acquired physical possession of the goods. Ownership of the goods transfers to the customer upon delivery.
  2. Right of withdrawal (EU consumer protection)

    14-day withdrawal period: If you are a consumer residing in the European Union or the United Kingdom, you possess a statutory right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the right: To exercise the right of withdrawal, you must inform us of your decision by means of an unequivocal statement sent via email to our customer support address (canvas@canvasstorewell.com).

Effects of withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, excluding standard delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  1. Defective, damaged, or incorrect items

    Reporting issues: If a customer receives a product that is flawed, damaged, or incorrect, they may contact our customer support team via email (canvas@canvasstorewell.com) within a reasonable timeframe after receipt.

Verification and resolution: Customers are required to provide reasonable photographic evidence of the defect or damage via email. Upon verification of the submitted evidence by our support team, and where the defect or damage is confirmed, customers are not required to return the damaged physical item. We will proceed to issue a full refund or dispatch a replacement product at our discretion based on the verified evidence.

  1. Governing law and jurisdiction

    These terms of service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. For consumers residing in the Europ