Shipping to Europe || Dispatched from Singapore warehouse
Welcome to Canvasstorewell. We have compiled answers to common questions regarding your orders, shipping, payment methods, and return policies. If you require further assistance, please contact our support team at canvas@canvasstorewell.com.
- Ordering & Payments
Q: What payment methods do you accept?
A: We support secure transactions through major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we offer convenient express checkout options via Apple Pay and Google Pay, as well as other supported electronic wallets. All transactions are encrypted and processed securely.
Q: Where is your company located?
A: Our operations are based in Singapore at the following address:
Address: 4 Changi South Lane, #01-01 Nan Wah Building, Singapore 486127
Phone: +65 8818 8582
Email: canvas@canvasstorewell.com
- Shipping & Delivery
Q: Which shipping carriers do you use and where do you ship?
A: We serve customers across Europe in cooperation with major international logistics providers, including DHL, FedEx, and UPS Priority services.
Q: How long does order processing take?
A: Orders are typically processed and dispatched within 1 to 3 business days.
Q: What is the estimated delivery time?
A: Standard delivery is estimated to arrive within 5 to 9 business days from the date of dispatch, depending on the destination and local courier efficiency.
Q: How can I track my shipment?
A: To keep you informed every step of the way, our system automatically sends shipment tracking notifications to the email address provided during checkout at key milestones, including order dispatch, arrival at local logistics hubs, and out-for-delivery updates.
Q: What happens if my delivery is delayed?
A: If a shipment exceeds the standard delivery timeframe, we will initiate a formal investigation with the carrier. Depending on the investigation outcome and actual circumstances, we will arrange for a full refund or a replacement shipment.
- Returns, Refunds & Replacements
Q: What is your return policy for Europe
an customers?
A: In compliance with applicable consumer protection regulations for our European customer base, consumers possess a 14-day Right of Withdrawal. You may return eligible items within 14 days of receipt without providing a reason, provided the goods are unused and in their original packaging.
Q: What should I do if my item arrives damaged or defective?
A: If you receive a product that contains flaws, defects, or physical damage, please contact our customer support team via email at canvas@canvasstorewell.com and provide photographic evidence of the issue.
Q: Do I need to return defective items?
A: For damaged or defective goods, customers are not required to ship the physical item back; providing clear photographic evidence via email is sufficient for us to process a full refund or a replacement item.